Privacy Policy

VROne.co.uk (VROne Limited) is committed to protect the privacy of our members/customers/clients. This privacy policy applies to vrone.co.uk and the VROne web applications owned and operated by VROne.co.uk. This privacy policy describes how VrOne collects and uses the personal information you provide on our website: vrone.co.uk, the service and products provided at VROne. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. The use of information collected through our service shall be limited to the purpose of providing the service and/or products for which the Client has engaged VrOne.

This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting any of our sites and/or participating in any of our surveys (as set out in our terms of use) you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act 1998, the General Data Protection Regulation (EU) 2016/679 and any subsequent UK data protection legislation (the Legislation), the data controller is VROne Limited (vrone.co.uk) of which resides in the ‘Cloud’ (internet/world-wide-web)

We may collect and process the following data about you:

You may give us information about you by filling in forms on our site, using social media logins and/or other plugins, participating in our surveys or competitions which may be sent to you from time to time or by corresponding with us by email. This includes information you provide when you register to use our site and/or associated ‘Partner’, subscribe to a newsletter or service, order products or services, upload or download content, and/or participate in discussion boards or other social media functions on our site.

The information you give us may include (but is not necessarily limited to):

• your first and last name
• your address;
• your personal biography
• your date of birth
• your gender
• your email address;
• your phone number;
• your photograph/avatar

Each time you visit our site or interact with the emails we send to you, we may automatically collect the following information:

• technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, operating system and platform;
• information about your visit, including the URL clickstream to, through and from our site (including date and time); pages, resources and/or products you viewed or searched for; page response times, errors, length of visits to certain pages, page interaction, and methods used to browse away from the page;
• information about your interaction with our emails, including whether you have opened the email, the number of times the email is accessed, and your interaction with email content including the links you have clicked.

We may also build a picture of your digital data profile, by taking information on you from public sources, such as your publicly available social media information and other third party sources such as Companies House. We do this to help us direct more targeted information and content to you.

We may receive information about you if you use any of the other websites we or any of our group companies operate or the other services we provide.

We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.We may also receive information about you from third party telemarketing companies. We or our partners will only you contact you where you have given the telemarketing companies your consent for us to do so.

Some of our Services may include features that are designed to permit interactions that you initiate between our site and third-party websites or services, including third-party social networks (collectively, "Social Features"). For example, you may be able to "like" or "share" content from our Services on other websites or services, such as Facebook/Instagram, Twitter, YouTube/Google, and LinkedIn. By choosing to like or share information from our Services through these services, you should review the privacy policy of that service.

If you use Social Features on our Services or access our Services from Social Features, including any parties mentioned herein, these may have access to certain information about you and your use of both our site and theirs. If you are a member of a social media site and logged in, the interfaces configured on our Services may allow the social media site to connect your site visit and browsing behaviour to the personal data held on your social media site. We may use this information on an aggregate basis to place ads that are based on your interests on these social media sites. These practices are governed by the privacy statements of these social networking sites and you are advised to review these separately.

In addition, we may request your permission to a) access and collect information available from your social networking account; and b) post information to your friends on your behalf. You therefore authorize us to access certain information about you from your social networking service to provide content and services, including to help us tailor our communications to you and to develop rich online content and services across the Services in which we offer. The information we may access from your social networking services is governed by the privacy policies and settings of those third-party services.

The information collected and stored by the social media sites remains subject to those sites’ privacy practices, including whether they continue to share information with us, the types of information shared, and your choices with regard to what is visible to others on those third-party websites or services

We may process your data because:

• we are legally obliged to e.g. to confirm your identity;
• the processing is necessary for the performance of the contract with you to provide our services; or
• it is in ours or a third party's legitimate interests to do so.

In some instances, we will rely on your consent to process Personal Data and where we do this, it will be flagged to you at the time.

We use information held about you in the following ways:

Information you give to us. We will use this information:

• to enable you to access the content and functions available via the site, provide you with any products and services you request, and carry out our obligations arising from any contracts entered into between you and us;
• to provide you with information about other resources, materials, goods and services we offer that are similar to those that you have already accessed, purchased or enquired about;
• to provide you, or permit selected third parties to provide you with information about goods or services we feel may interest you. If you are a new user, and where we permit selected third parties to use your data, we (or they) will contact you only if you have consented to this by ticking the relevant box situated on the form on which we collect your data, or you have given your consent to third party telemarketing companies;
• to notify you about changes to our products or service;
• to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site;
• to allow you to participate in interactive features, when you choose to do so;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our site about content, goods or services that may interest you or them.

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may also share your information (including personal data) with selected third parties including:

Business partners, suppliers and sub-contractors who help us deliver the site and our services to you. This includes (but is not limited to) the following suppliers:

• VrOne.co.uk, a VR related website forum which provide us with a cloud-based email system to enable us to provide you with customised newsletters and updates;
• Advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our Advertising networks, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help Advertising networks reach the kind of audience they want to target.
• Analytics and search engine providers that assist us in the improvement and optimisation of our site.
• In the event that we sell or buy any business or assets, the prospective seller or buyer of such business or assets.
• Parties to whom we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to whom we disclose or share data in order to protect the rights, property, or safety VrOne, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We would like to send you information by post, email, telephone, text message (SMS) or automated call about our products and services, competitions and special offers which may be of interest to you.

Other businesses within our group or ‘Partners’ we work with may also send you similar marketing messages, depending on what you agree with us or whether you have opted to share that information.

We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes when you create an account or complete online forms.

We may send B2B marketing emails to you as a business contact where we believe we have legitimate interests for doing so. Such emails will always give the option to opt-out from future communications.

If you have consented to receive marketing (newsletters) from us, or our ‘Partners’ you can opt out at any time. See 'What rights do you have?' below for further information.

You can also manage your preferences and privacy within your personal account area (dashboard) when you have logged in.

We will use technical and organisational measures to safeguard your personal data, for example:

• access to your account is controlled by a password and username that are unique to you;
• we store your personal data on secure servers; and
• Any payment details routed via PayPal are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).

Our hosting provider is certified to ISO 27001. This family of standards helps us manage your information and keep it safe and secure.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see 'Contact' below).

If you want detailed information from ‘Get Safe Online’ on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

The data that we collect from you may be transferred to, and stored at a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

If you use social media plugins or features on our site, including but not limited to the LinkedIn login function, you agree that we may receive information about you from social media sites (including personal information such as your name, gender, date of birth and location) in order to enable us to provide you with an online account and to enable you to use the site and its features. Any information received by us via the use of social media functions shall be stored and used strictly in accordance with this privacy policy.

We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements.

You have the right to ask us not to process your personal data or to restrict our processing of your personal data (including for marketing purposes). You can do so at any time by contacting us at [email protected]. Please state the site(s) it is in reference to.

You also have the right to ask us to correct any mistakes or inaccuracies in your information which we hold at any time by contacting us at [email protected]. Please state the site(s) it is in reference to.

Our site may, from time to time, contain links to and from the websites of our ‘Partner’ networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We may use affiliate links to products and or services for which we sometimes receive compensation. VROne Limited is a participant in a number of affiliate advertising programs. For instance, we participate in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.

You have the right to obtain a copy of the personal data we hold about you. You can make your request via email: [email protected]. Once we have received your request and verified your identity we will respond as soon as possible and in any event within one month.

VROne uses a technology called "cookies" to store session information. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a website's computers and stored on your computer's hard drive. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use Session Cookies to track your Login status. This cookie is only ever transmitted over HTTPS. A persistent cookie remains on your hard drive for an extended period of time. We use Persistent Cookies to determine from where you were referred to our site, as well as the last user ID that you logged in as. VROne may set cookies within your internet browser; cookies are required to use the VROne service. You can remove persistent cookies by following directions provided in your Internet browser's "help" directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information to better gauge our customers' needs and provide specific information to best serve them.

We collect analytics information when you use our Websites and Service to help us improve them.  

VROne uses third party software for analytics. All metric(s) information collected from your usage of the Service shall be transmitted to the analytics provider. This information is then used to evaluate how users use VROne, and to compile statistical reports on activity for us. We further use the same statistical analytics tool to track or to collect your Personally Identifiable Information (PII). We will use this information in order to maintain, enhance, or add to the functionality of the Service and to personalize the experience for you. Anonymised and aggregated information and analysis may be made public where desired by VROne. Third party analytics software will not share your PII or associate your PII with any other data held by them.

In our Services, analytics information may consist of the feature and function of the Service being used, the associated domain name, the username and IP address of your Users (which may include personal information if the personal information was incorporated into the username) and additional information required to detail the operation of the function and which parts of a Service are being affected. The analytics information we collect may include elements of Service Data related to the function the User is performing. As such, the analytics information we collect may include personal information or sensitive business information.

Our Site may at times include links to other Web sites whose privacy practices may differ from those of VROne. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Our Web site offers a publicly accessible blog or community forum (Support Hub). You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us.

Our Web site includes Social Media Features, such as the Linkedin and Goggle+ Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

We use this service to improve your experience across the sites

The service: This service runs in the background and drops one or more cookies to your computer, or handheld device. It helps us measure how you interact with our websites content by tracking your user journey and site interactions. The cookies store non-identifiable information about your browsing history, we use this data to analyse patterns and trends to help improve your experience.

The data Google Analytics stores about you: Non-identifiable data such as visits, page views, time on site, and the journey you take through the site.

For more details on Google Analytics please visit their website http://www.google.com/analytics/

You may be asked to provide ‘Optional Information’. This is additional information we collect (data collection) may be used to share with others, however, It is at your complete discretion whether you choose to do so. The additional details you provide will help us better understand you as an individual and correlate your interests with other members and website visitors, to offer a more intuitive interactive browsing experience.Within your 'Settings' you can further refine what information is shared with other members and visitors by managing your notification preferences. Your newsletter subscriptions can also be found there.

VROne may update this Privacy Policy, and will notify members/account holders of significant changes in the way we treat any personal information by sending a notice to the primary email address specified in your VROne account. We may also place a prominent notice on our site. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

VROne (VROne Limited) will retain personal data we process on behalf of our Members/Clients for as long as needed to provide services to our Members/Clients. VROne will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

For questions relating to this Privacy Policy, please click on 'Contact us' at the bottom of this page.